Privacy Policy

privacy and security of the personal information of our customers, visitors and users (collectively, "you" or "User(s)"). This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how we share it, how long we keep it, your rights, and how to contact us.

This Policy applies to personal data we collect through our websites, mobile apps, APIs, offline channels (customer service, in-person events), and any other services we operate (the "Services").

Please read this Policy carefully. By accessing or using the Website, you agree to the terms of this Privacy Policy.

Personal Data Collection

The personal information that we may collect and that you provide to us includes, but is not limited to:

We collect the following categories of information:

  • Account & Contact Information: name, email, phone, billing & shipping addresses and any other details necessary for registration. We adopt reasonable security measures to protect your password from unauthorized access or disclosure. 
  • Order & Payment Information: Order history, payment method details (note: payments are securely processed through third-party payment gateways; we do not store full card details). Details of your interactions and transactions with other users on the Website. 
  • Technical Data: IP address, device details, browser type, cookies, and usage statistics. 
  • Website Usage Behavior: Data regarding user interaction with the Website, such as pages accessed, features utilized, and actions performed. 
  • Customer Support Data: information you share with us when you contact our support team.

How We Use Your Information

We use your information to:

  • Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. 
  • Communicate order updates and respond to customer service requests. • Improve our website, products, and services. 
  • Prevent fraud and enhance security 
  • Send promotional offers and updates (only if you have opted in).

Sharing Your Information

We share information only as necessary with:

  • We share your Personal Information with third parties to support our services. For example, Shopify powers our online store (see their privacy policy: https://www.shopify.com/legal/privacy), and Google Analytics helps us understand site usage (details here: https://www.google.com/intl/en/policies/privacy/). To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout. 
  • Payment gateways to process your payments securely. 
  • Delivery and logistics partners to ship your orders. 
  • Service providers (IT hosting, analytics, customer support tools) who assist us in running our business.
  • Authorities or regulators when required by law.

These third-party services may be located in countries that do not have equivalent data protection laws. The Company, however, endeavors to ensure that your data is stored securely and protected under contract by these service providers. We do not sell, trade, or rent Users' personal identification information to others.

Cookies and Tracking

Cookies, web beacons, and similar tracking technologies may be utilized to improve the user experience on our Website. These tools enable us to gain insights into user interactions and facilitate the provision of tailored content and services. Users can disable cookies through their browser settings; however, this action may impact the functionality of certain features on the Website.


Retention of Information

We retain personal information for as long as necessary to:

  • Fulfil your orders.
  • Comply with legal, tax, and accounting requirements.
  • Resolve disputes and enforce agreements.

We collect, store, and process your personal information only as needed for lawful company activities. Your sensitive data is required to provide website services and enable your use of its features.

Security

We use reasonable technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security of your information.

Grievance & Contact

For any privacy-related concerns, you can contact us at:

Email: customersupport@streiq.com
Address: Ground Floor, SB37, Sector 117, Noida, Uttar Pradesh, 201307

We will address your concerns as quickly as possible in line with applicable laws.


Changes to This Policy

We may update this Privacy Policy from time to time. Any changes we make will be reflected on this page, and we encourage Users to frequently check this page for any updates. Your continued use of the Website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated policy.

By using the Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the practices described herein.